Ten Blogs you should follow

problogger

It's good to learn from the best

So, I have decided to put together a list of blogs that I think you should follow.  Aren’t you glad I have decided this for you?  Of course, it is my opinion, and I hope you will allow me to express my opinion.

These blogs can be put in a few different categories.  There is the category for SEO (Search Engine Optimization), a category for social media, blogging, copywriting, technology, and website design including the use of graphic design.  These are many of the things you should know when running a website and/or blog.

As a bonus, I threw in a blog about running a small business.

If you are in charge of your company’s website or blog, then you need to learn about these areas in order to make your website/blog more successful.

So, here goes.

1.  SEO Book

One of the two best blogs on the internet when it comes to learning about Search Engine Optimization (SEO).  Subscribe to the blog, or just spend a lot of time looking at the posts.  A blog, or website, with no traffic is silent.  If you have the money to invest, they also have tons of great resources.

2.  SEO Moz

The other one of the best blogs about SEO on the internet.  You may not understand everything on their blog, you can find some good information on how to optimize your website or blog.

3.  Copyblogger

Copyblogger is copywriting meet blogging.  The articles are excellent and reading them is like getting an education.  Brian Clark is the mastermind, and he invites other masterminds to join him.

4.  Problogger

Daren Rowe runs, quite possibly, the best of the professional blogs.  He has learned everything there is to know, and, in fact, is still learning.  You can learn a lot of information about running a blog from a professional level by following his blog.

5.  Shama.tv

I began my trek in to the world of social media by watching the little videos at Shama.tv.  She puts on high quality productions with good tips on using social media for your business.  There are also tons of excellent resources available.

6.  Chris Brogan

Brogan keeps up with all things social media related.  However, he also delves in how to run your business.  His specialty is connecting the human with business.

7.  Mashable

If you are interested in trends, technology and social media, then Mashable is for you.  They do an excellent job of showing how these things are current.  It is one of the best examples of how to run a news website on the world wide web.  In fact, it might be the best example.

8.  Tech Crunch

If you want to keep up with the tech world, then follow TC.  It is the best blog for keeping up with the tech world.

9.  The Small Company Blog

Ran by Eric Rudolf, he covers many of the topics that are so important to running a small business including the topics that are mentioned by these other blogs.

10.  Smashing Magazine

This is one of my favorite blogs for getting design ideas for websites.  They give terrific tutorials on many different aspects of websites including graphic design and html.  SM  is actually made up of a team of individuals who are extremely talented.

Seven Observations from the Decline of Borders Bookstore

. . . . . . continued from the first post.

So, what does it mean for us if Borders is no more or simply a smaller company and no longer a major player.  Well, I have outline ten observations about this decline.

1.  Author Signings

How does Amazon.com host author signings.  Book stores existed for more than just a place to buy books.  Authors had an opportunity to meet fans and sign their books.  New authors have a chance to promote their books.  Presidents go on tour to promote a book.   Book signings will still happen, and even, they happen now in other locations such as Costco, Wal-Mart and Sam’s.  Now, however, we may a shift to various other locations for author signings.  The days of hitting the Borders circuit for authors may be numbered.  One of my favorite parts of working at Borders was meeting authors.  In fact, I helped two former Cowboys players get book signings at our store.  It was fun to experience, and most of the time, the authors were very gracious.

borders

Flickr: exlibris

2. Browsing/Perusing

If Borders no longer exists, there may be less browsing and perusing bookstores.  That is a fun experience.  It may be different, people may get their browsing fix at independent and/or used book stores which would reflect a fundamental shift in hands-on shopping back to where it began before the big book chains became popular.  The hard core reader who likes to browse may have to rely on a different venue in the future.

3.  Readers

Are there serious readers any more?  That may depend on who you ask.  For instance, Amazon.com will tell you there is because they do well.  There is not a successful business owner that I know that does not read.  It is part of learning and becoming a better person and business owner.  Further, the question may be if there are any serious fiction readers any more.  It seems more and more that we have less time with how busy we are and people are turning to movies and TV to get in their fiction ( I know I do ).  I think there are still serious readers, we are just seeing a shift in who they are and how they are buying.

4.  Trends and Habits

I am not an expert in this area, but we are seeing what I think is the ultimate in a sift of trends and buying habits, especially for readers.  Now, we have new distribution channels and new ways for fans to recommend books.  Digital is primary now.  Readers are downloading e-books to be read on their iPhones, iPads, and e-book readers as well as their computer.  I have and do download e-books from various business blogs.  In fact, the first e-book I remember buying eventually became a printed book.  Further, it was first published in paperback, completely skipping the hardback standard of the publishing industry.  Fans can use social media to recommend books to friends.  In fact, blogs are already doing serious book reviews and some are doing it via video through YouTube.

Queen Rania, "The Sandwich Swap"

Flickr: 3ammo

5.  Publishing influenced by buyers

This leads me to something we may be seeing more of.   Buyers are and will be influencing publishers.  The religious book, The Shack, is a good example of this.  The shoe-string budget publishers promoted via word of mouth, blogs and radio shows.  We may see more examples like this where publishers decide to publish books because of its success in other venues and even in e-books.

6.  New Platforms that turn paper in to digital

There are various new platforms available.  As mentioned above, there are several different types of digital platforms which allow books to be distributed.  Further, these digital platforms are eco-friendly and economical.  It is better for the environment, overall, to not use as many trees further reducing cost associated with printing on paper.

7. Jobs will be gone

If there is a significant closing of Borders Bookstores, that means, of course, that several people will suddenly be without a job.  Some of them may be friends of mine.  They will be forced to make decisions and maybe re-orientate themselves to a new career.

The recent Bankruptcy means that Borders Bookstore will never be the same as it was, especially in the 1990′s when it was at its peak.  The changes in how books are being delivered will ensure it never will be like it was.  The days of the Borders experience will be nostalgic for many shoppers.  We can only hope that it does not mean that people will read less.  However, there was certainly something about “killing time” in a bookstore, losing yourself in a newly discovered book, which may be lost forever.

Observations from the decline of Borders Bookstore

Lee Cochenour

The World's Best Bookseller

My former employer, Borders Bookstore, is on the verge of bankruptcy.  This is sad.  Before I started working there I would go in to the store and look at the books for hours.  Of course, that tells you I did not have a job.  They decided, since I was in the store all the time, I might as well worked there.  That’s how they did things at Borders.  They liked to have book lovers on staff.  Also, no one could ever be over qualified.

So, in a time when well educated people did not have jobs, they could always work at Borders while waiting for a job in their field to open up.  Often, they stayed.  I liked and respected Borders for that, for maybe too long.  I stayed for eight years at the Borders in Fort Worth, TX.  I met some great people, book lovers, great customers and witnessed some awesome events.

It was a good experience mostly.  At least it was at that location.  While working there, I begin to see the decline of the company as well as the bookstore business.

Borders and Barnes & Noble created their own industry by offering books at discounted prices which independent stores and regional chains could not match.  They put a coffee shop in the store and nice chairs to sit in and become the top two book sellers in the country.

The trouble with that model is that someone else will come along and offer books cheaper, and that is just what happened.  The emergence of Amazon.com and “big box” stores’ selling of popular books changed the playing field.  Borders was unable to adapt.

my_copy02

A fan at a Bob Lilly book signing

I hate this because there is much I love, or loved, about perusing a bookstore looking for that undiscovered jewel.  Borders kept so many different kinds of books on the shelf that this was possible.  Of course, it cost money to do this because you are taking up valuable shelf space with items that do not sell.  And, apparently, people were just unwilling to pay for this convenience. Especially, with books.  Maybe with other products, but not books.

Part of the problem lies with publishers.  They continue to produce products that are expensive and it makes it hard for stores to discount and compete with Wal-Mart, Target or Amazon.com.  That is why we are seeing the movement to mobile and digital platforms, and the company who can adapt to this will thrive in the next 25 years.  It is truly a digital age now, and the previous platform for books is slowly decreasing in both sales and quantity.  Now, readers are buying e-books from their favorite blogger.

To be continued. . . . .

Conway Chamber Member Special

Conway Chamber LogoYesterday, I renewed my membership at the Conway Area Chamber of Commerce.  I am so glad I did!  So, to celebrate my renewal, I am offering a special for Chamber of Commerce members.

I am offering 25% off of my website packages for Conway Chamber members.  That’s right, 25% off until April 30, 2011 to members of the Chamber of Commerce in Conway, AR.

You will need to have signed the contract and paid 50% of the payment by April 30th to qualify for the discount.  Also, you will either need to be listed in the Chamber directory or have verification from a Chamber staff member that you are a member.

So, you’ve been thinking about building your first business website or rebuilding your existing website, well, now’s the time!  Contact me today to start the process.

And remember, you can always sign up for our free website tips.

Conway, the census and geeks

Arkansas was one of the “lucky” states to get its US Census Data released early.  It, as always, is interesting to peruse.

Conway, it seems, did not quite reach the 60,000 threshold we had hoped for.  That’s o.k., we are moving in the right direction.  Just ten years ago the city was a little over 40,000 people, and then, boom!  Conway grew by more residents than my hometown, Batesville, even has.

Toad Suck Square in Conway Arkansas

Flickr: windley

I spent the past 13 years living in Fort Worth, TX which is the county seat of  Tarrant County.  Tarrant County is on a pace to out gain its neighbor, Dallas County, to the East.  And believe me, if they can beat Dallas in anything, they will take great joy!

Having lived in a large city with tons and tons of opportunities, I was hesitant when I moved here a year ago.  All I knew was I was making a new start and living closer to family.  I also remember when some guy named Kris Allen won some kind of talent show a few years ago.  I heard about that somehow.

So, I knew of Conway’s growth and recent fame, but I did not quite know what to expect.  I mean, I am moving from a city of almost 700,000 people to one just a little over 45,000, or maybe 50,000, we really did not know.  I really thought it was alright because it was close to Little Rock.  However, now I know the truth is Little Rock is alright because it is close to Conway!

Conway has a vibrant Chamber of Commerce.  They really care about their members!  They want each one to succeed.  The Chamber of Commerce, along with some key businesses, lead the way in making this a strong town.  Conway isn’t just a town that is growing numerically, but it is a town that is growing in reputation and impact.

I knew when I got here I needed to network to find work.  I was a twitter user before I moved here, so, I simply fired up twitter and began looking for folks to follow.  Not only did I find folks who were active on twitter, but they engaged in conversation with me and I soon met them.  I was amazed at how far along the geeky, technology community of Conway was.

Conway was given a title of one of the 10 Geekiest Cities in the U.S. by OnlineUniversities.com. The community has embraced the title, because they know that technology is the next great industry and can create a strong, vibrate economy and good jobs.

So, it seems, Conway is at a point in which it converges with the US Census, and, well, us geeks.  Conway will be o.k. going forward.

Ten Topics to Blog about on your business blog

I have encouraged business owners to start blogs for more than one reason. There are many advantages to writing a blog including the benefit of increased traffic to your website if your blog posts are marketed well.

Therein lies the problem for many business owners. I understand myself as I often have a hard time trying to decide what to write for my own blogs.

Blogging Readiness

Flickr: camboida4kidsorg

Do you find yourself staring at the screen wondering what to write? Me too!

I don’t have all the answers, but I want to offer some advice, some tips and some good resources for how to jump-start your writing.

I believe the best thing to do is to mix up your types of posts. It adds variety for your readers, and it allows you to have a template to write a post. Some bloggers will even put together a publishing schedule using a basic calendar to keep them on track.

There are many kinds, or types, of blog posts you can write. There are far more than I can mention here, but stay tuned because I will point you in the direction of some awesome resources for writing your blog!

When I first started making this post, I thought in terms of “kinds” of blog posts, but now, it is more in the mode of “topics.”  Either will work find, but here are mine.

1 Feature a product/service/employee/customer/community leader

I like to do this one.  I like to feature someone for a number of reasons.  First, they will instinctively promote the post.  Second, and more importantly, it an opportunity to brag on somebody.  I love to brag on others!

2  News about your business

People don’t think much about this, but it is a legitimate blog topic.  When people are perusing your website, they are curious as to what your business is up to.  Large corporate websites do this with their businesses including any media attention they receive.  Well, it is just as important to small businesses and maybe more so!

3  How to/Advice

This is simply showing someone “how to” do something.  You can be creative with your titles doing lists, etc.  However, the premise remains the same.  Simply write a “how to” post because people love to learn things. . . or criticize.  Either way, you will get readers.

4  Industry Trends

No one knows more about your industry than you.  You keep up with your industry and you are your readers’ best source of information.  Plus, it gives you an opportunity to give commentary and to add your own spin to your industry’s trends.

5  Fun Stuff

Don’t be afraid to write about something fun.  Did you just get back from vacation and really enjoyed visiting a museum or theater?  Let your readers know.  It breaks up being serious all the time, plus, it lets your readers know that you are a person.

6  Inspiration/Life Lessons

Did you learn something significant about life?  Share it with your readers.  Do you have a favorite quote or saying?  Let them know!  Life lessons and inspirations are something that resonates with everyone.  Again, it lets your readers see your humanness.  Now, this isn’t the place to practice confession, unless its funny and not too damaging.

Blogging

Flickr: Additive Theory

7  Community News

Are you involved in your community?  Comment on news in your local community, especially as it relates to your industry.  Support your community and others in it and in turn, you will find they will support you.

8  What I would do . . . .

This is a case of showing your ability to reason and how you would solve a problem.  This provides two things.  First, it provides content.  Second, and most importantly, it is a “resume builder.”  As a business owner, you have to have “resume builders” which shows you are capable of doing the work for which the prospective client would hire you for.  On the flip side, consider “what I have done. . . ” type posts, which are case studies.

The last two topics require a large community of readers for your blog.  If you have that, then you can proceed with these two topics for your blog.

9  Ask your audience

Ask your audience a pressing question.  Encourage feedback and develop interaction.  Facilitate discussion so that readers can learn from one another.

10  Mailbag. . . .

This is often used in the sports world, but I have seen it used successfully in other industries.  You get lots of email each week, many with questions.  Choose a good question, or more, and attempt to answer them.

There you have it.  This should keep you blogging for a while.

In addition, you might check out these resources.

Resources

Three Myths of Business Blogging

Blogging is one of the single most useful things you can do to get your business noticed.  People notice you and your business as an expert in your industry and you stand out in your community.   Further, it gives your website (you do have a website don’t you?) activity leveraging the power of the search engines to find and display your website in their search results.

Blogging 4 Business

Flickr: Stephanie Booth

However, many small business owners fail to see the benefit of blogs.  Regardless, the results speak for themselves.  The dynamics of blogging help boost your online visibility.

So, with so much data in favor of blogging, why do businesses not blog?  I suppose there are several, but I think there are at least three reasons.

1. Diary

Small business owners may see a blog as a diary.  That’s understandable as people still use blogs that way, and that is how “weblogs,” as they were called in the day, got started.  Nevertheless, blogs have become more sophisticated with elaborate publishing platforms for news publications, businesses and other organizations.

2.  Time Consuming

Some business owners think they need to write a blog every day.  Not so!  Figure out a publishing schedule and organize topics you want to write about.  Write up several posts and set the publish to specific dates.  It doesn’t take too long to write up posts that range between 400-600 words.  Add a compelling picture (Flickr can help!) and publish.  If you make time to market your business, you can make time to blog.  After all, blogging is a part of your overall marketing strategy.

3.  I already have a website

Congratulations!  You have definitely entered in to the internet age.  My question to you is, “does anyone visit your website?” Many businesses have had well designed, pretty looking websites only to have no traffic.  A website has to be optimized to get visitors, and one of the best ways is to have an active blog.

So, there you have it.  What is keeping you from writing a blog?  Let me know!

Five Ways TurboTax can use Social Media to Avoid a Nightmare

In case you haven’t heard it, TurboTax found itself in the middle of a nightmare this week due to a “processing error” pertaining to tax refunds that were to be deposited.  My friend Cheryl Phillips has documented the story from the beginning to the present time.

It seems that customers are angry.  Understandably, and the TurboTax social media channels were of little help.  In fact, a quick scan of the Facebook page shows no mention of the “processing error” by the TurboTax social media team.  The same is true with their Twitter account.  No mentions.

So, what could or should have TurboTax done.  I offer five different things they could have done to avoid, or help avoid, this nightmare.

1.  Admit the mistake

There seems to be some confusion about who’s fault it was.  Customers don’t want to hear that.  They want someone to take responsibility.  Big companies seems to respond to errors like politicians do, deny or hide it.  Unfortunately, or fortunately, social media calls for, and sometimes demands, companies to be more transparent.  When you give customers a voice, they will use it.  TurboTax’s Facebook page is filled with angry customers expression their frustrations.

TurboTax Facebook Page

Screenshot of TurboTax's Facebook Page

2. Issue official statements on all social media channels

Some folks follow Twitter, some Facebook and others are on YouTube.  Offer an official statement.  Why be silent?  That’s just what big companies do (see above).  Go ahead, get that statement crafted, get it out through your channels.  Also, if you can, beat the backlash.  Get that message out before anyone knows about it and the “news” goes viral.  Find ways to be creative about the message.

TurboTax Twitter

TurboTax Twitter

3.  Respond to individuals

In a situation like this, you may never be able to respond to everyone who tweets or leaves messages on Facebook, however, you can respond to some of them.  It makes the company seem be personal, caring.  It helps us customers to simmer down if we believe we are actually being heard.  Explain the situation, help offer a solution and never try to downplay the problem.

4.  Offer Solutions and Compensate

Companies rarely like to compensate, however, when there will always be a consequence to an error.  It’s better to go ahead and offer solutions.  If you have determined that a fee should not be made due to an error, go ahead and state it publicly on your social media channels.  If a refund needs to be issued, make a statement.  You may need to be general by having the customer to contact the company, etc., but make sure those affected know that there is compensation.

5.  Cultivate your community.

This one takes time and is not reactionary.  There are issues that delay responses that are outlined above such as legal reviews, etc.  However, if TurboTax, or any other company, takes the time to cultivate a vibrant, helpful community, the “crowd,” as it is, becomes agents for your company keeping others abreast of information.  They can offer solutions to other customers or simply verify that there is a problem.  On TurboTax’s Facebook page, several people actually took up for the company and alerted others customers to some glitches with the IRS system.

The bottom line is that TurboTax may not even be at fault here.  I am sure there is a big debate behind the scenes.  Nevertheless, their customers choose them unlike they choose the IRS or any bank they are using to process the direct deposits.  It is imperative that they respond responsibly because customers will make choices about them in the future.  With social media, we, as businesses, can show customers that we listen, we care and we speak the language that millions of people are speaking now.

Other Social Media/Customer Service Examples

Home Depot

United Airlines

Comcast

Dell

Timberland

What customer service experiences have you had? How did you use social media to engage customers?